This Privacy Policy explains how Seza App LLC (“Seza,” “we,” “our,” or “us”), including services branded as SezaPay, collects, uses, shares, and protects personal information when you use our platform for mobile top-ups, eSIM services, digital gift cards, and related payment features.
1. Information We Collect
- Account Information: name, email address, phone number, country.
- Transaction Information: recipient details, operator or brand, amount, country, timestamps, delivery or failure status.
- Payment Information: billing details and transaction identifiers. Payment card data is processed by third-party processors; Seza does not store full card numbers.
- Device & Usage Data: IP address, device type, operating system, app version, language, and logs used for security and fraud prevention.
- Support Communications: information you provide when contacting support.
2. How We Use Information
- To deliver mobile top-ups, eSIM activations, and digital gift cards.
- To process payments and manage transactions through SezaPay.
- To detect, prevent, and investigate fraud or misuse.
- To comply with legal, regulatory, and accounting obligations.
- To communicate with you about transactions, service updates, or support requests.
3. How We Share Information
- Payment processors to securely process payments.
- Telecom operators, eSIM providers, and gift card issuers to fulfill orders.
- Infrastructure and security providers under contractual confidentiality obligations.
- Authorities or regulators when required by law or legal process.
We do not sell or rent personal information.
4. Data Retention
We retain personal data only as long as necessary to provide services and meet legal, accounting, and compliance requirements. Data is securely deleted or anonymized when no longer required.
5. Your Rights & Choices
- Request access, correction, or deletion of your personal data.
- Opt out of non-essential communications.
- Exercise additional rights where provided by law (e.g., GDPR, CCPA).
Requests can be sent to support@seza.app with the subject “Privacy Request.”
6. Account & Data Deletion
You may request deletion of your account and associated data. Certain information may be retained where required by law, including for fraud prevention and regulatory compliance.
7. Children’s Privacy
Seza does not knowingly collect data from children under 13 (or the minimum age required in your jurisdiction). If such data is identified, it will be deleted.
8. Data Security
We implement administrative, technical, and organizational safeguards to protect information. However, no system can be guaranteed to be 100% secure.
9. International Transfers
Information may be processed in the United States or other jurisdictions where Seza or its partners operate. Appropriate safeguards are applied where required by law.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Updates are effective when posted with a revised effective date.
11. Contact Us
Entity: Seza App LLC
Email: support@seza.app